Where
Waste Type

Customer Reviews

Unfortunately , terrible service like faulty towers . Was sent wrong details , inconsistent messaging , lacked follow up . Sent personal and Private information of another client , breaching private data . When asked go back to complete the job to satisfaction met with default opposition. . When trying to support a small family owned business and then when given feedback , hung up on . Shame on you Speedy . . No accountability and apology – if you want service – don’t go here . You’ll be disappointed and then humiliated and told you were in the wrong and dare be frustrated – you are met with it’s you – and your approach . Funny that .
Judy C

2 months ago

I can’t speak highly enough about the service I received. The service they provided was outstanding. Plus you get a much longer time to use the bin than other companies offer. I will definitely use them again. Thanks guys.
Response from the owner:Thank you Judy for your wonderful review. We look forward to working with you in the future if required. The Speedy Team
Matthew O'Sullivan

2 months ago

Had Ryan swap out our bins. And couldn’t be happier. Thanks team
Photo from customer review
Response from the owner:Thanks Matthew for the kind review.
Terry Ramsden

2 months ago

Excellent service. Bins were positioned in an awkward spot at the property at our request This made out job much easier. I would definately use Speedy Bins again.
Response from the owner:Thanks for your lovely review Terry.
Emily Jinks

4 months ago

I had a great experience with Speedy Bins. From the start, they took the time to ask detailed questions about what I needed to dispose of and how much waste I had, which helped them recommend the perfect bin size for my situation. It made the whole process really straightforward and stress-free.
The delivery was prompt, and the bin arrived exactly when they said it would. Collection was just as reliable. They picked it up on the agreed day without any issues. Overall, the service was efficient, professional, and easy to deal with. I’d definitely use them again and recommend them to others.
Response from the owner:Hi Emily,
Thank you for the wonderful review, we enjoyed working with you.
The Speedy Team
Deana Habchi

4 months ago

Mel is an absolute superstar! She went above and beyond for us. We appreciate her work ethic alot! Thank you!
Response from the owner:Hi Deana,
Thank you for the wonderful review. We love passing on praise to our Speedy Drivers.
Thanks The Speedy Team
Olivia J

4 months ago

Response from the owner:Thanks Olivia, pleasure working with you.
Emma Clement-Wriede

4 months ago

Fantastic service. Easy online booking and skip was delivered the next day. Very competitive pricing and the only company I found offering hire options longer than one week. Quick responses to emails and enquiries and gold star service. Highly recommend!!!!
Response from the owner:Thank-you Emma for your wonderful review. We look forward to working with you in the future if required.
Speedy Team
T Brown

6 months ago

Constantly flouting BCC rules and place bins on the street. Council will fine you if you have a bin on the street, and I’m sure it’ll be the homeowner that cops it, not Speedy. They know the rules, they just think they don’t apply to them. Just do the right thing and either get a permit and put in on the footpath, or take the waste away immediately – like we all have to do.
Edit in response to Speedy Bins’s response…
Customers often don’t know the BCC rules but bin companies do… your drivers have a responsibility of NOT dropping the bins on the streets or roads – there is no BCC permit that allows that to happen. Your management team needs to let all of your drivers know this.
Response from the owner:Thank you for your feedback. We understand your concerns regarding council regulations and bin placement.
Speedy Bins does not provide council permits on behalf of customers. As part of our booking process, we clearly advise customers that if a bin is to be placed on the road or footpath, it is their responsibility to obtain the appropriate permit from BCC.
We aim to work within all local regulations and do not intentionally disregard any rules.
Kind Regards
The Speedy Team
Michael Obrien

6 months ago

Poor communication over priced rude staff
Response from the owner:Hi Michael,
Thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations. Clear communication, fair pricing, and respectful service are very important to us, and it’s disappointing to learn that we fell short.
We would appreciate the opportunity to learn more about what happened and see how we can make things right. Please feel free to contact us directly at your convenience.
Thank you
The Speedy Team
Jo Wilson

7 months ago

Liam went above and beyond helping me many times and now to get the skips out on short notice before my open day. It's an excellent and reliable service.
Response from the owner:Hi Jo,
We are so glad we could assist you and give you a great service. Thank you for your review.
The Speedy Team
Rm

7 months ago

Liam at Speedy Bins has saved my job over Christmas. My usual bin supplier let me down so I had to change to Speedy. A very challenging site and a fast turn around all over the Christmas break. All my work will now be going to Speedy bins due to Liam’s solution based attitude.
Response from the owner:Thank-you for your fantastic feedback. We look forward to working with you on future jobs.
Kind Regards
The Speedy Team
Leigh Andrew

7 months ago

We needed a bin urgently and Speedy Bins were the only ones who could help us out at short notice. The office staff were really nice and easy to deal with and went out of their way to help. Super quick, stress-free service. Highly recommend!
Response from the owner:Thank-you Leigh for your wonderful feedback. We look forward to working with you in the future.
Kind Regards
The Speedy Team
Jen Tidball

8 months ago

What a debacle. Never again. Rude and unhelpful. Still waiting for pickup. They couldn’t care less. If you complain just leave it sit there. And sit there. And sit there.
Response from the owner:Hi Jennifer,
Thank you for your review. Speedy Bins welcomes fair and honest feedback.
As previously discussed, your online order selected cash on delivery as the payment method. Our online conditions note that bins are delivered throughout the day rather than at a set time. When our driver arrived onsite, the cash was not readily available. The driver waited approximately 16 minutes for your husband to return with the cash, but due to other scheduled jobs, was unable to wait any longer.
You then spoke with our office and provided a credit card over the phone. Unfortunately, our banking service was temporarily unavailable at that time, and the bin was left onsite in good faith. Once service was restored, the card was attempted multiple times over the following days but was declined. Our office should have contacted you to advise of this. This was an oversight on our behalf. During peak periods such as Christmas, it is not uncommon for payments to take a few days to clear, and our usual process is to retry the card during that time. As the pick up date was listed in January the team did not chase you.
When you contacted us on Wednesday requesting pickup, you were advised that the order had not been paid for and that the pickup date selected on your online order was in January. You were also informed that payment is required prior to pickup and that, due to peak season and high demand, availability was limited. At the time of booking, our website clearly stated that pre-Christmas pickups were not guaranteed.
Despite this, the bin was collected before Christmas, which was earlier than the January pickup date selected on your order.
We appreciate the opportunity to clarify the circumstances surrounding this matter.
Kind Regards
Nicole
Simon Poynton

9 months ago

We have used Speedy Bins for our last 6 renovations over the last 14 years, until now, they have always been excellent to deal with. We are on our third bin of this reno, first bin got collected fine, second full bin couldn’t be picked up due to lack of drivers for various reasons, but they managed to drop off another empty one.., we even had to get another bin company who delivered a concrete only bin, to move the full speedy bin out of the way so she could access the area needed to dump hers, I rang speedy and spoke directly to Mike, the owner, who explained that they had a few drivers off hence running behind schedule on pick up of full bins.., he assured me that he would arrange whatever I needed to get it sorted.., so I confirmed with him that I had arranged concrete bin to be gone Monday so they had access to their bin first thing Tuesday, Mike said it would be the first one for collection.., so up at 6am to open gates and move the car.., still no collection at 8am so rang Speedy only to be told that nothing was scheduled for collection at our address and they were fully booked for today. Prior to speaking to Mike on Friday (today is Tuesday) my partner had also arranged for the bin to be collected first thing Tuesday morning.., so after two confirmed ‘first thing Tuesday morning’ bookings, to have ‘nothing scheduled for today..’ when we have a building site with other trades coming and limited access, is not acceptable. Awaiting a call from the owner!
Photo from customer review
Response from the owner:Hi Simon, thank you for your google review. Thank you for sending through the photos of the skips which help us identify the site and the issues that you raised. We have reviewed the history on our system and have noted you have spoke to Michael directly. For our premium service we direct clients to call 1300 550 442 as this line is direct to our logistics hub and operations. Thank you for your business, we do appreciate it for the past 14 years where both parties seem to be happy with the service. We welcome the opportunity to restore your confidence back in Speedy Bins. Kind Regards Nicole
Michael Waight

9 months ago

We’ve used this company for 14 years on renovations This time the Worst service ever can’t pick up bins
multiple bins on site told one thing then nothing happened Pathetic phone operators tells you one and nothing is done
and then you ring back and nothing has been logged in again again this has happened twice in 7 days
Speedy bins 🤣
Rename it to slow joes
We definitely will never use this company again lots of other skip company’s to use like
jumbo concrete bins amazing service from them and cheaper
Response from the owner:Thank you for taking the time to post the review! We take all feedback as a training opportunity. We totally take onboard that bin collections are important and need to be completed in a timely manner. I assume we have done this well for 14 years. We also know that at this time of year, unexpected events occur, including overloaded skip bins, road incidents and driver fatigue and similar. We firmly believe in treating all stakeholders respectfully and do not accept calling anyone "pathetic". If you would like to discuss this further, please call us on 1300 550 442. Kindest regards Tanya
Ben Casey

10 months ago

I’ve been using Speedy Bins consistently over the years and they’ve always delivered a great experience.
They’re reliable, easy to deal with, and offer competitive rates. Whether it’s for small jobs or larger projects, they’ve been a solid go-to every time.
Response from the owner:Hi Ben, thanks for your feedback and Google review. We are a small business that thrives and shines under pressure. Sometimes, this is not easy – but we get a kick out of partnering with similarly minded businesses to overcome operational challenges! That's the best part of the building and trade industry. Thanks so much for your support. Cheers Tanya
torben

12 months ago

The speed of delivery was excellent, and the collection. The driver who delivered the skip was fantastic. This alone would make me recommend Speedy Bins. 5 Star
Response from the owner:Hi Torben, thanks for taking the time to post your Google comments. Our team of drivers are always super helpful to assist clients with their bin placement requests. We are here to assist when you next need a skip bin. Thanks Tanya
A

1 year ago

Whoever is driving truck 17 today drives like an absolute tool. You are in a heavy vehicle on wet roads. Take this guys license away.
Response from the owner:Hi there, thank you for feedback. We do accept all feedback positively and use this as a training mechanism for our team. Feel free to call us on 1300 550 442 to discuss further.
Mark Vinton

1 year ago

The 30 days for 7 days hire was fantastic. It gave that little bit of extra time to organise everything that needed to go. Once full, a simple phone call and they came to pick it up within a couple of days. Great service at reasonable prices… I will be hiring again in the future.
Response from the owner:Hi Mark, thanks for taking time to complete a Google review for us! We try hard to offer clients the best service and all round experience. We provide a range of 'one off special offers', so glad this offer worked for you. We hope to see you again soon! Thanks Tanya
Stuart Pabriks

1 year ago

Since moving to the North-side and renovating my current house, i have only ever used Speedy Bins. i have found them very good on price and have never had any issues regarding delivery, pick-up or timing of both. Happy to give a 5 stair rating
Response from the owner:Hi Stuart, thanks for your Google review. Our team enjoys assisting clients get rid of their junk via a skip bin. Thanks for choosing Speedy! Thanks Tanya
Kelly Bamforth

1 year ago

If I could give 0 stars I would. The driver who picked up our bin was nothing but negligent. He knew his truck was not big enough to lift the required weight however he proceeded to do so and completely damaged our driveway. Neither Speedy Bins or Insurance wants to take responsibility and fix the problem so we are now left with thousands of dollars of damage and no accountability. When we raised our concern with the receptionist she simply just apologised and said she will speak to the driver. We are now left with thousands of dollars of damage that will be coming out of our pocket, all due to the negligence of one driver who admitted it would be too heavy but proceeded to lift the bin, resulting in sinking, dislodging and even smashing a great portion of our paved driveway. The next driver who came (with a heavier truck) was appalled at the work of his colleague. But again nothing was done to rectify the situation.
Response from the owner:Hi Kelly, thank you for your recent feedback. We take all feedback positively and for future training purposes. Whilst we take every care, our suitably licensed skip truck drivers cannot be responsible for the structural integrity of driveways or sub soil conditions/ground. We do have trucks of different size – so we can meet the various site conditions we encounter. Sometimes very heavy materials are put into a skip bin and a certain size truck is required to lift a heavy bin. We are not specifically aware of your incident, so if you would like to contact us to discuss further you are welcome to do so on 1300 550 442. Alternatively, if we have already assessed the incident, please ignore our earlier recommendations.
Jasmine Gee

1 year ago

Great experience with Speedy Bins. Delivered exactly where we noted on our order, and the whole process was super simple and way better than doing 20 dump loads 😅 thanks guys! Will contact again in future!
Response from the owner:Hi Jasmine, thanks for your kind words! We know the drama of having to do dump loads to the tip. Skip bins from Speedy makes it sooo much easier. We look forward to assisting you again when you next need to get rid of junk. Thanks Tanya
Brooke Murn

1 year ago

Super easy to book online so affordable and staff are super friendly
Response from the owner:Hi Brooke, thanks for your Google review! We are super proud to be able to assist you on your cleanup project and get rid of your junk – in a sustainable way. Thanks Tanya
wayne hilton

1 year ago

Excellent service they were able to deliver at really short notice I would recommend these
Response from the owner:Thanks Wayne for your review. We appreciate it! We look forward to assisting you again if you need another skip bin. Thanks Tanya
Rebecca Lam

1 year ago

Thank you Speedy Bin Team for the fast drop off and pick up 6m3 bin. We also made the decision to get another 3m3 bin swap out to finish off the job.
Photo from customer reviewPhoto from customer review
Response from the owner:Hi Rebecca, thanks for the Google review and for choosing to use Speedy Bins. We get a real buzz out of assisting clients with their cleanup projects. Feel free to recommend Speedy Bins anytime. Thanks Tanya
Nicole Anderson

2 years ago

So easy to book and organise. Especially given it was a last minute decision.
Response from the owner:Hi Nicole, thanks for completing a Google review for Speedy Bins. As a small local business, we understand the importance of making things easy for our customers. Thanks for choosing to use Speedy Bins for your clean up project. Thanks Tanya
Tim Ridolfi

2 years ago

Easy to book, arrived on time and picked up when requested. Driver phoned to check bin location on delivery.
Response from the owner:Hi Tim, thanks for posting a Google review. We try and make booking a skip as easy and as pleasurable as possible. We take pride in our service and get a kick out of being the best Brisbane Northside skip company around. Thanks Tanya
Dom D

2 years ago

I have ordered several bins for our renovation. The website is easy to use and the service, delivery & removal of bins has been prompt. I will definately use Speedy Bins again!
Response from the owner:Hi Dom, thanks for taking the time to post your Google review! We always try to be on time – every time and deliver on service excellence. When you next need a Speedy Bin, we're here to help. Thanks Tanya
Tanya Jed

2 years ago

We have ordered a number of bins over the last 2 weeks. The reception staff have been helpful and knowledgeable. The drivers have been friendly and willing to try to accommodate our requests for the positioning of the bins even under difficult circumstances.
Response from the owner:Hi Tanya, thanks for posting a Google review! We appreciate it. We are continually upskilling our team so we can be of maximum assistance with queries and questions. Thanks Tanya
yvette buckley

2 years ago

I couldn't believe how amazing the service was with Speedy Bins. I ordered online, got a phone call from the lovely team about 10 mins later to confirmed payment…not 20 mins later the skip was in my front yard. Couldn't be happier.
Response from the owner:Hi Yvette, thanks for sharing your lovely Google review. We always try to go above and beyond – and we hit the mark with you! Thank you so much for selecting your favourite Brisbane Northside skip bin company – Speedy Bins. Thanks Tanya
Dean Chesterfield

2 years ago

Prompt, friendly and professional service. Got a bin delivered first thing in the morning having only got in touch the previous afternoon. Drivers and admin staff are friendly and helpful.
Response from the owner:Hi Dean, thanks for the google review on your experience with Speedy Bins. We appreciate it! Thanks Tanya
Greg Taylor

2 years ago

Easy to book on online website. 4 sqm bin arrived on time. Friendly driver, caring that the rear wheels of the truck were not off driveway and likely to damage the wet grass. Bin pick up on time.
Excellent service. 🙂
Photo from customer reviewPhoto from customer review
Response from the owner:Thanks for your review Greg and posting the Google review. We appreciate you supporting a local, small business for your clean up project. Thanks Tanya
Sharon Williams

2 years ago

Highly recommend Speedy Bins. Absolutely great service from Speedy Bins. The man who delivered the bin was so caring of where the bin was going to be placed. He was just so considerate. Thank you from the get go. The following week, I called to let Speedy Bins to let them know that it could be picked up earlier than the two weeks as we had finished our cleaning. The lovely lady on the phone said that she couldn’t promise that it could be picked up earlier, but she would put it in the system in case it could be. The gentleman who came to collect the bin, was as polite and considerate as the man who delivered it. I give 10 out of 10 to Speedy Bins from start to finish. I have your number saved. Than you all. Kindest regards from Sharon
Response from the owner:Hi Sharon, thanks for you lovely and detailed review. We are so glad that our team delivered on our commitment of a Speedy and adaptable delivery and collection service. We look forward to assisting you again next. Thanks Tanya!
Vivienne Read

2 years ago

Ordered a skip bin twice in 3 weeks. Different sizes. Both arrived the day after ordering – as requested, picked up as requested. Placed as requested. No dramas. Totally satisfied.
Response from the owner:Hi Vivienne, thanks for offering your experience with the Speedy Bins team. We value your feedback and are happy we were able to assist with your clean up project. Thanks Tanya
Ben McCafferty

3 years ago

Please tell your drivers NOT to park over people’s driveways, blocking them entirely! Especially when there is plenty of space to park elsewhere!
Response from the owner:Hi Ben, thank you for your feedback. We can understand the inconvenience caused – even if it was for a short period of time. We regularly toolbox feedback, so appreciate you bringing this to our attention. Thanks Tanya
Chrysilla Botes

3 years ago

Great driving skills reversing up my steep and tight drive way.
Great customer service.
Response from the owner:Hi Chrysilla, thanks for the taking the time to post your review. This time of year is very busy for everyone so I'm glad we could help with the clean up project. Thanks Tanya
Almost side swiped me driving home by pulling out quickly without indicating causing me to brake rapidly. Learn how to drive safely please.
Ros Wood

3 years ago

We are on our third skip with Speedy Bins for a small renovation. Dropped off as booked and taken away without any hassle. I would recommend them to anyone needing to hire a bin.
Response from the owner:Hi Ros, thanks for giving us your feedback and posting the Google review. We appreciate it. We're here to help – for your next clean out project. Thanks Tanya
Andrew Hogarth

3 years ago

The service was quick and easy to book, it arrived on time and the bin was placed exactly where I asked. I fully recommend Speedy Bins and I will use them again.
Response from the owner:Hi Andrew, thanks for submitting the Google review on Speedy Bins. We appreciate it! Our entire team are waste management professionals – including our drivers that deliver your skip bin on time, every time. Thanks Tanya
Tim Molloy

3 years ago

Response from the owner:Hi Tim, thanks for your review and thank you for choosing a Speedy Bin for your clean up project. Thanks Tanya
Hunna

3 years ago

If you want your pipes broken call Speedy Bins! Some might say that checking where pipes are before you roll up on a nature strip is common sense however, not for these guys, they're a special kind of stupid. 🤯 Interestingly it was delivered without even having to use the nature strip at all + other bins by more reputable businesses have been delivered and collected without incident however, the revolting male who collected it insisted it "absolutely could not be done" and was rude and aggressive. We've alerted our contractor who ordered the skip (and provided video evidence) and we'll be sending you the bill – cheers!
Response 7/3/2022 – Tanya, our contractor is not a builder so you cannot be talking about our property + we confirmed with them that they gave no such instruction to you so you are in fact incorrect. In addition to your 'equal opportunity' and 'derogatory speech' monologue, best you give your drivers some additional training because they certainly DID NOT adhere to this and there were multiple witnesses to attest to this. If your collection driver had simply accessed some 'common sense' like your drop-off driver did we would not be in this position however, as your other reviews state, some of your drivers shouldn't even be on the road so sadly it's not surprising. We will continue to remind everyone we can NEVER to use your services and hope everyone reading this has the time to read the other unsavoury reviews as well. Thanks again!
Photo from customer review
Response from the owner:Thanks for taking the time to get back to us. We're sorry that you think our team is a "special kind of stupid" and "revolting". As a business, we do not accept derogatory speech of this kind. We are an equal opportunity employer. This ethos aligns with our Corporate Social Responsibility and supporting all those who have the skills of a Professional Heavy Transport driver per the Queensland Department of Transport.
In your particular case, our drivers followed instructions of the builder of where the bin should be positioned. Interestingly, the instruction was to place the bin on the Council owned nature strip (grass), not your property boundary. The driver tasked with collecting the skip bin calmly and politely explained why we could not drive onto the large dirt pile that was now blocking access to the bin.
Finally, our drivers also take photos as standard practice to confirm our actions. This is for training purposes and evidence on other occasions when something supposedly happens onsite.
Thank you, Tanya.
kim driffill

3 years ago

Response from the owner:Hi Kim, thanks for your positive Google review. We look forward to assisting with skip bin services when you next need it.
Thanks
Tanya
anon_pleb

4 years ago

Speedy in name, speedy in nature.
I rang up Speedy Bins on Friday to complain about a neighbour's unused skip bin attracting mosquitoes; the business picked it up the following Monday. Result! Thank you so much for prompt action and saving me from mozzies lol 👍
Glenn Toms

4 years ago

Delivered the bin on short notice and then removed the bin earlier than arranged at my request with no issues. Very polite and friendly service.
Response from the owner:Hi Glenn, thanks for your Google review! Thanks also for choosing a local, independent business to assist with your rubbish disposal project. We really appreciate it! Regards Tanya
Anne Clare

4 years ago

Speedy Bins were fabulous! I booked them only the day prior and the bin was delivered on time to exactly the position I had requested. They then came and collected it as arranged. Great service, good price. If you need a skip bin then book with them!
Response from the owner:Hi Anne, thanks for the review. We delighted to hear that we met your expectations for delivering and picking up your bin as required. Getting a Speedy skip cuts down on the need to do endless trips to the dump! From an environmental position, we process and reclaim as much as we can; giving new life to discarded items. Thanks Tanya
Emma Courtney

4 years ago

If they deliver bins the way they drive on the road i wouldn't recommend. Complete fool shouldn't be allowed on the road.
Response from the owner:Hi Emma, thanks for dropping us a line. We value all feedback and take it as constructive opportunities to further improve our team. If you would like to reach out to us on 1300 550 442, we would welcome the call. In due course we can toolbox these observations with our team for continuous improvement measures. Thanks Tanya
Jonas C

4 years ago

Friendly, experienced, professional and helpful staff (both office & delivery guys). On time delivery, and reasonably priced. Easy payment process as well.
Highly recommend to anyone and would hire again!
Response from the owner:Hi Jonas, thanks for the feedback on our driver and office personnel. I'll be sure to pass it on! We try and keep rates as low as possible, whilst giving our clients a blue ribbon experience. We're a small Aussie business that values our local community and the part we play in waste services.
brad mcgahey

4 years ago

Response from the owner:Thanks Brad, it's always great to hear back from our clients about our service standard. We hope to look after you again when you next need a skip bin. Thanks Tanya
Wen Long Feng

4 years ago

Bin has been delivered on time
Truck drivers are very professional and load the bin on proper place of the driveway.
Service team gives feedback email quickly on 7AM, awesome!
Response from the owner:Hi Wen, thank you for taking the time to complete a Google review. We offer and provide a high quality service to our customers – from bookings, to enquiries to delivering the skip bins out to suburbs. We're here to offer Speedy waste management services. Thanks Tanya

Call Speedy Bins today for a price on your skip bin hire